Privacy Policy

LUMA Travel values your privacy and protects your personal information using reasonable security measures.

6. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences, analyze traffic, and improve user experience.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: info@lumaborjomi.com

8. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to other websites or platforms. We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Updated” date above shows the latest version.

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all bookings and tours offered by LUMA Travel. By booking or joining a tour, you agree to these Terms.

1. Guest Responsibilities

• You must provide correct and complete personal information.
• You are responsible for having valid travel documents (passport, visa, etc.).
• You must follow reasonable instructions from LUMA Travel staff, drivers, and guides.

2. Guest Behavior Policy

Guests must behave respectfully and safely at all times. LUMA Travel may remove a guest from the tour without refund if:

• They behave aggressively or disrespectfully towards staff or other guests.
• They are intoxicated in a way that creates risk or disturbance.
• They engage in illegal activity.
• They ignore safety instructions or put others at risk.

3. Damage Responsibility (IMPORTANT)

Guests are fully responsible for any damage they cause to:

• LUMA Travel vans or other vehicles
• Cottages, hotel rooms, apartments, and any accommodation
• Restaurants, furniture, decor, and equipment
• Any property belonging to LUMA Travel or our partners

All repair, replacement, or special cleaning costs caused by the guest must be paid by the guest.

4. No Medical Bills Covered

LUMA Travel does not cover any medical bills or health-related costs. This includes (but is not limited to):

• Doctor visits, hospital stays, or emergency treatment
• Medication, tests, or follow-up care
• Ambulance or emergency transportation

All medical costs are the guest’s full responsibility.

5. No Insurance Provided

LUMA Travel does not provide any type of insurance. We do not offer:

• Life insurance
• Travel insurance
• Health or medical insurance
• Luggage or property insurance
• Accident or liability insurance

Guests are strongly advised to purchase their own travel and health insurance before traveling.

6. No Responsibility Outside Tour Services

Our responsibility is limited strictly to the services included in your confirmed tour package.

LUMA Travel is not responsible for any problem, incident, injury, delay, or loss that occurs:

• Inside airplanes or at airports
• On public streets or in public places
• In shops, bars, attractions, or locations not included in the tour
• During any time you are not under the direct service of LUMA Travel

7. Extra Activities Not Covered

Any extra activity or “extra joy” not included in the tour description is outside our responsibility. This includes:

• Optional excursions or activities booked directly by the guest
• Additional entertainment, shopping, or personal expenses
• Nightlife, clubs, or any non-tour services

We do not cover or refund payments for any extra activity outside the purchased tour.

8. Weather & Force Majeure

LUMA Travel is not responsible for delays, changes, or cancellations caused by events beyond our control, including:

• Weather conditions (snow, rain, storms, fog, etc.)
• Natural disasters (floods, earthquakes, landslides)
• Strikes, protests, or political events
• Pandemics, health restrictions, or government regulations
• Road closures or transport disruptions

We may adjust the itinerary, change routes, or modify activities for safety reasons. In such cases, refunds are limited to what our partners can return to us.

9. Emergency Rules

In any emergency (health, weather, safety, or transport issue), guests must follow instructions from:

• LUMA Travel staff
• Drivers and guides
• Local authorities and emergency services

Failure to follow emergency instructions may result in removal from the tour without refund.

10. Risk Acknowledgment Statement

By booking a tour with LUMA Travel, you understand and accept that travel involves certain risks, including:

• Transportation risks (road travel, altitude, traffic)
• Walking, hiking, or outdoor activity risks
• Unpredictable weather and natural conditions
• Services provided by third-party partners

You acknowledge these risks and agree that LUMA Travel cannot guarantee complete safety and is not liable for events outside our direct control.

Refund & Cancellation Policy

Our goal is to be fair and transparent. Some parts of your trip are controlled by airlines and partners, so we must follow their rules.

1. Flights and Airline Tickets

Flight tickets and some transport tickets are controlled by the airline or transport company. Refunds for tickets depend entirely on the flying company’s rules.

• If the airline does not allow refunds → the ticket portion of your tour is non-refundable.
• If the airline allows a partial or full refund → we will request that refund for you.
• Any refund for tickets may be reduced by airline taxes, fees, and commissions retained by the airline or payment processor.

2. Taxes, Fees & Payment Commissions

We can refund services that our partners refund to us. However, taxes, service fees, and card/bank commissions are usually non-refundable unless the airline or provider returns them.

Ticket money, including taxes and fees, is ultimately decided by the flying company and payment providers, not by LUMA Travel.

3. Local Services (Hotels, Tours, Transfers)

For accommodation, transfers, and local tours booked through us:

• We refund all recoverable amounts that partners return to us.
• We do not refund non-refundable hotel or partner fees.
• We may deduct processing costs (bank, card fees, admin costs).

4. Extra Activities and Non-Included Services

We do not refund or cover any payments for extra activities, entertainment, or services not included in your official tour package.

5. Example Cancellation

• Refunds may be issued; however, any flight ticket refund is strictly subject to the airline’s own refund policy and availability of such service.
• Airline taxes, service fees, booking charges, and administrative fees are typically non-refundable in all cases.
• Refund eligibility for land services (accommodation, transportation, tours, etc.) depends on partner policies and may vary based on booking date and cancellation timing.

6. No-Show and Late Arrival

If you do not arrive for your tour (“no-show”) or arrive too late to join, normally no refund is available.

7. How to Request a Refund

To request a cancellation or refund, contact us with your full name, booking details, and reason:

Email: info@lumaborjomi.com
WhatsApp: +995 591 029 925

8. Processing Time

If a refund is approved, it will be processed to the original payment method. Actual timing depends on banks, card issuers, and payment providers.

9. Payment Processing Errors & Technical Issues

In rare cases where a payment problem occurs — including website errors, payment gateway issues, processing failures, duplicate charges, or interruptions during checkout — LUMA Travel will review the case individually.

Depending on the situation, the company reserves the right to:

• issue a full refund, or
• issue a partial refund, or
• decline a refund.

Final decisions are based on:

• confirmation from banks or payment providers
• whether services or tickets have already been booked or paid for
• the nature and cause of the technical issue

LUMA Travel will always aim to resolve such cases fairly and transparently.